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Refund policy

We hope every River Chic Designs purchase is exactly what you hoped for. If something isn’t the right fit, our convenient self-service returns portal and Damage Portal makes the process simple and hassle-free.

  • Returns are accepted within 14 days of delivery  (the day your carrier marks the package delivered).

  • Once a return is approved and a return label is issued, the label must be used within 14 days of issue. Unused labels or returns not shipped within this time frame will automatically expire and no longer be eligible for a refund or exchange.

What is “VIP Free Returns” Coverage?
At checkout you can add VIP Return Coverage. When you opt-in:

  • Your return shipping label is FREE for any qualifying item(s) you send back for a refund or exchange.

  • Start your return in the portal and your label will be automatically covered.

If you did not purchase VIP Return Coverage:

You may send your return with any trackable, insured carrier. For items valued over $75, please use tracking and insurance. We cannot guarantee receipt of returns shipped outside the portal without tracking.

Return address:
River Chic Designs Returns
1105 Industrial Parkway
Adel, Georgia 31620

Customers are responsible for all shipping costs, including both original and return shipping. (unless VIP Returns was purchased on the original order - only free returns are included). Return Instructions for VIP purchases, are listed below.

To qualify for a return, the item must:

  • Not be marked Final Sale
  • Not be a furniture or freight-shipped item (as stated on the product page)
  • Not be a Season/ Holiday item.
  • Not be a Lamp or an Electrical item
  • Be new, unused, and in its original packaging with all shipping materials
  • Arrive at our facility undamaged- if it is not packaged correctly and we receive the return damaged, a refund will not be issued.

  • Once the return is received and passes inspection, a store credit or refund will be issued minus original shipping charges to the original payment method. Please allow up to 5 business days for processing.

Click below to access the VIP Return Portal for your pre-paid return label.  

Start your VIP Return 

 

 

WHAT HAPPENS IF MY ITEM(S) ARE DAMAGED OR RECEIVED INCORRECT ITEM IN YOUR ORDER.

Click Here to Report Damages.

Please inspect all items thoroughly upon receiving them. Sometimes your item/s can arrive broken in shipping. When this happens, we will get a replacement shipped to you as quickly as humanly possible. To report a damaged item, please visit our return/claim portal and submit a claim. If your order arrived damaged or defective, please notify us within 14 days of receiving your order. No Damage claims will be accepted after 14 days of receipt of your order.

What is required to submit a damage claim:

Missing items must be reported within 14 days of delivery. Claims made after 14 days will not be eligible for replacement or refund. Please review your shipment carefully upon arrival and contact us promptly with any issues.

Due to the nature of our candle products, we will replace (imperfections in the wood that may cause accidents/injury : i.e knot hole leaks, pinhole leaks, etc.)  up to 14 days upon receipt of item(s). Any items with small imperfections that will not cause leak/damage (i.e small hairline cracks that will not cause leaks, small dips/chips, etc.) will not be accepted for exchange, unless the shipping is provided to us - but the candles will always have imperfections due to the nature of the hand-carved & hand poured products we create.

Both UPS and USPS may require us to provide the original box it was shipped in to file a damage claim, therefore, we may require the damaged item returned in the original box (packaged exactly as it was shipped). Unfortunately, we can not file any damage claims if the item is not in the original box/packaging. We will only email a return shipping label for damaged items - once the return is approved by us.

Our customers are our first priority - and we will take care of it. Please know that we take time & pride in packaging our items carefully, but sometimes mistakes/accidents do happen during shipping. We do our best to make sure this does not happen frequently, and we are not liable for any damage due to UPS/USPS shipping.

Legal & Policy Notes:

  • This policy applies to online orders shipped to U.S. addresses.

  • We reserve the right to update this policy at any time. The version posted at checkout is the governing version for your order.